How can we help?
Find answers fast, or raise a request from your dashboard.
Common questions
How do I contact support?
Sign in and open Support in your dashboard. A general request costs 20 credits on Free and Learner plans; course or track questions cost 50 credits on Learner plans. Priority handling is an extra 20 credits.
Why does support cost credits?
Credits keep response times fast for everyone by encouraging well-formed requests. Account and sign-in problems that stop you from logging in can be raised for free through the appeal form.
I can't sign in.
Use the knowledgebase first, then the appeal form on the sign-in page if you are locked out.
My payment isn't showing.
Offline payments are verified manually, usually within one working day. Make sure you uploaded your receipt on the payment page.